How do you ensure student safety?
Safety is our top priority. We maintain 24/7 supervision with trained staff, enforce strict curfews,
use a buddy system during all activities, conduct regular headcounts, and provide emergency medical
support. All excursions are supervised, and students never travel independently. Our campus is in
one of Tokyo's safest districts with secure, controlled access.
Does my child need to speak Japanese?
No Japanese language skills are required. All staff are fluent in English, and all instruction and
support is provided in English. We teach basic Japanese phrases as part of the program to help
students navigate daily life, but everything is fully supported in English.
What is included in the program fee?
The program fee includes all accommodation, meals (breakfast, lunch, dinner), tuition, activities,
excursions, airport transfers, 24/7 supervision, learning materials, and program certificate.
Not included: flights, insurance, visa fees (if required), and pocket money for personal purchases.
How will I stay in contact with my child?
Students have access to Wi-Fi in residence halls and can use messaging apps, video calls, and email
to contact home during free time. We also provide a 24/7 emergency contact number for parents and
send regular photo updates via a secure online portal. Scheduled call times can be arranged.
What should my child bring?
We provide a detailed packing list upon registration. Essentials include comfortable walking shoes,
weather-appropriate clothing (summer is hot and humid), sun protection, personal toiletries, any
necessary medications, and pocket money (recommended ¥10,000-20,000 for souvenirs). Bedding and
towels are provided.
Can dietary requirements be accommodated?
Yes, we can accommodate vegetarian, vegan, halal, gluten-free, and allergy-related dietary needs.
Please inform us of all requirements at the time of booking so we can make appropriate arrangements
with our catering partners.
What is your cancellation policy?
Cancellations more than 60 days before start: full refund minus deposit. 30-60 days: 50% refund.
Less than 30 days: no refund. We strongly recommend purchasing comprehensive travel insurance that
covers cancellations, medical emergencies, and trip interruptions.
What are the group sizes and student mix?
Programs are typically delivered as closed groups organized by partner schools or agencies. Group sizes usually range from 20 - 30 students.
Students travel and participate in activities together as a group, supported by Eduvel staff and accompanying group leaders when applicable.
Future international mixed-nationality programs may be offered separately.
